top of page

Return Policy

We hope you’re satisfied with your Italkero UK purchase, but understand that you may need to return a product. Please read our policy below.

 

Italkero UK Returns Policy

  • Products must be ordered directly from Italkero UK.

  • Final sale items cannot be returned.

  • If your order includes a promotional or free gift, it must be returned to receive a refund.

  • We cannot process returns for products purchased from our retail partners; these must be returned according to the retailer’s policy.

  • Returns must be made within 30 days of delivery. Products returned beyond this period will not be refunded, credited, or returned.

  • Return shipping costs are the customer’s responsibility, except in cases of faulty or defective products.

  •  Original shipping and handling charges are non-refundable, unless the product is defective.

Damaged or Defective Products:

If your product arrives damaged or is defective, please contact us immediately. Italkero UK will cover the return shipping costs for defective products and will issue a refund, replacement, or repair as appropriate.

RESTOCKING FEES:

We understand that sometimes mistakes happen. If you order the wrong part or change your mind, a 20% stocking fee will apply to returns. Please note that this restocking fee, of course does not apply to any faulty or defective items.


RETURN INSTRUCTIONS:

  • Contact us to request a Return Merchandise Authorization (RMA) form and return instructions. This form is required for any return.

  • Include the RMA form inside the shipping box with the product you are returning.

  • Ensure all items from your original order (including accessories and documentation) are returned in their original condition and packaging.

 

Note: You are responsible for ensuring the safe return of the product in its original condition and packaging.

 

Lost or Stolen Items

If your product fails to arrive or you suspect it was stolen before delivery, please contact us for assistance.

 

Replacements and Defects

If your product or accessory is defective through no fault of your own, you may be entitled to a refund, replacement, or repair. Please contact us, and we will assist with the next steps.

 

Contact Us:

If you have any issues at all, please contact us:

info@italkero-uk.com

0808 502 2635

Italkero UK Limited, 130 High Road, West Byfleet, Surrey, KT14 7RD

bottom of page