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Customer Service

130 High Road, West Byfleet,

Byfleet, Surrey, KT14 7RD

Opening Hours:
Monday to Friday
9am - 5pm

For questions regarding our products and services, you are also welcome to contact us by filling out the form below.

How much does a gas fireplace consume?

Fireplaces range in power from 3.9kW to 10kW and can operate on natural gas or LPG.
Why choose a gas fireplace?

Gas fireplaces provide high visual appeal with realistic flames and efficient heating.
Who can I contact before buying?

You can contact Italkero UK directly via the contact form, by phone or by email for any product-related questions.
How can I get spare parts?

Spare parts are available through Italkero UK or Natural Flames Limited
Can I control a gas stove remotely?

Yes, certain models can be controlled by voice assistants like Amazon Alexa and Google Home or through a GSM dialer.
Are gas stoves safe?

Yes, all our gas stoves feature sealed combustion chambers.
Do gas stoves work without electricity?

Yes, some models do not require electricity, using a piezoelectric ignition system.
Why install a gas stove?

Gas stoves are cost-effective, quick to heat, and require low maintenance.
Can I move a gas stove?

Yes, gas stoves can be disassembled and reinstalled with the help of qualified personnel.