All Italkero wall-mounted gas fireplaces are covered by our comprehensive warranty program: 1-year warranty on gas valves and control components 1-year warranty on decorative elements and remote controls Extended warranty options are available at the time of purchase. To maintain warranty validity, certified professionals must install products that are serviced annually by qualified technicians. Complete warranty terms and conditions are provided with each product and are available on our website.

Yes, professional installation by Gas Safe registered engineers is required for all Italkero gas fireplaces. Professional installation ensures: Compliance with all relevant building and gas safety regulations Proper gas connection and pressure regulation Correct flue installation and termination Appropriate electrical connections for control systems Validation of manufacturer warranty Italkero UK works with a nationwide network of certified installation partners who specialize in our products. Self-installation is not permitted and will invalidate product warranties and potentially compromise safety.

All Italkero wall-mounted gas fireplaces utilize Power Flue systems, which require direct access to an exterior wall for installation. The Power Flue draws combustion air from outside while simultaneously expelling exhaust gases, ensuring efficient operation and optimal safety. The specific flue diameter and clearance requirements vary by model, with details provided in each product's installation guide. Professional installation ensures all ventilation requirements are correctly addressed, including appropriate termination positioning and compliance with building regulations.

All Italkero wall-mounted gas fireplaces incorporate comprehensive safety systems, including: Flame Supervision Devices (FSD) that automatically cut the gas supply if the flame is extinguished Oxygen Depletion Sensors (ODS) that monitor air quality and shut down the unit if oxygen levels decrease Thermal cutout protection to prevent overheating Child-lock functions on control systems Pressure relief mechanisms Safety glass panels with temperature regulation These integrated safety features ensure peace of mind during operation. All models undergo rigorous testing and certification to meet or exceed UK and European safety standards.

Italkero wall-mounted gas fireplaces feature efficiency ratings between 84-89%, significantly higher than traditional open-flame gas fires or solid fuel options. This superior efficiency is achieved through advanced combustion chamber design, optimized burner technology, and heat-reflective materials. The direct heating approach eliminates heat loss associated with conventional flue systems, while precise electronic controls prevent energy waste by maintaining your desired temperature. Many models also feature programmable operation and eco-modes to further enhance efficiency during regular use.

With proper installation and regular maintenance, Italkero wall-mounted gas fireplaces are designed to provide reliable service for 15-20 years or more. The robust construction, quality components, and corrosion-resistant materials contribute to exceptional longevity. Critical components like heat exchangers and combustion chambers are engineered for extended durability, while control systems and burner elements can be serviced or replaced if necessary during the product's lifespan.

Regular maintenance ensures optimal performance, efficiency, and safety. We recommend: Annual professional service inspection by a Gas Safe registered engineer Regular cleaning of external surfaces and glass panels using appropriate non-abrasive cleaners Periodic inspection of flue terminals to ensure they remain unobstructed Checking and cleaning of burner components to prevent buildup of debris Testing of safety systems and controls The specific maintenance schedule is detailed in each product's user manual. Proper maintenance is essential for maintaining warranty coverage and ensuring long-term reliable operation.

While wall-mounted gas fireplaces offer flexible installation options, certain requirements must be met for safe and effective operation. Key considerations include: Access to an exterior wall for flue installation Suitable wall construction to support the unit weight Compliance with minimum clearance distances from combustible materials Proximity to gas supply lines Appropriate room size for the model's heat output Most models are suitable for living rooms, dining areas, bedrooms, and commercial spaces subject to these requirements. Bathrooms and other high-humidity environments may require specialized models designed for these conditions. Our technical team can provide guidance on the most appropriate locations for each model.

Fireplaces range in power from 3.9kW to 10kW and can operate on natural gas or LPG.

Gas fireplaces provide high visual appeal with realistic flames and efficient heating.

You can contact Italkero UK directly via the contact form, by phone or by email for any product-related questions.

Spare parts are available through Italkero UK or any of are trusted dealers.

Yes, certain models can be controlled by voice assistants like Amazon Alexa and Google Home or through the My Fire App. controlled via are wifi modules

Yes, all our gas stoves feature sealed combustion chambers.

Yes, some models do not require electricity, using a piezoelectric ignition system.

Gas stoves are cost-effective, quick to heat, and require low maintenance.

Yes, gas stoves can be disassembled and reinstalled with the help of qualified personnel.